Apple and The Future of
Accessibility
Brandon Watts
Friday, 18 August 2006
http://www.osweekly.com/index.php?option=com_content&task=view&id=2301&Itemid=449&limit=1&limitstart=1
With all of the hype circulating around the announcements of some of
the bigger features in Leopard (Time Machine, Spaces), it's been easy
to overlook the improvements that have been made in other areas of the operating system that may not be as important to you and I, but to some people, they mean a huge deal.
Therefore,
I found it appropriate that Apple took the time to highlight the
accessibility improvements that they've been spearheading in Leopard.
I'm sure a bunch of the groupies in the audience during the WWDC
keynote were scratching their heads and wondering why Jobs and Co. were
highlighting accessibility features when they could have been showing
off more of the whiz-bang stuff that people have come to expect from
Apple, but regardless of this reaction, I'm glad that they did.
Listen, if you think that every person who uses a computer
does so without any problems, then you're living in a bubble of
misconception. The problem is that we often tend to focus in on the
demographic that we're a part of, which in turn is the one that we're
familiar with. Sometimes that's OK, but in the area of usability, it's
important to look at the big picture.
If
you've ever seen a handicapped person use a computer, then you know
what I'm talking about. I've seen this type of user interaction on a
number of occasions, and let me tell you, it's definitely an
eye-opening experience. First of all, without even considering the
manipulation of the OS, there's the first barrier that they have to get
through, and that involves the hardware. Oftentimes, a regular mouse
and keyboard don't do the job effectively, and disabled ones are left
looking for options that fit their hands better and have bigger keys
and buttons for them to use.
On
the operating system side of things, individuals with vision problems
have a hard time seeing what's happening on the screen, and they can't
seem to get the text size big enough, while those with hearing problems
can't easily understand anything that's going on audibly.
As you know, the number of disabled people in the world is astronomical. They want to be able to use a computer
just like everyone else, and not only does that make complete sense,
but it's also a right that they deserve. Hardware and software
manufacturers are responsible for this, and if they don't supply what's
needed, then they're avoiding and completely missing out on the
benefits that come from supporting a huge segment of the population
that is just as passionate about technology as any other.
One
of the key things about the accessibility portion of Apple's
presentation that impressed me the most was the demonstration that they
did of the new and improved VoiceOver. If you've ever listened to your operating system's
attempts at text-to-speech, then you probably felt much the way that I
did - underwhelmed. These attempts can sometimes be mostly passable,
but can you imagine having to listen to this voice synthesis each and
every day for hours on end? That may be a horrifying thought to you,
but it's exactly what some people with vision problems have to do in
order to "read" the text that appears on their computer screens. No one
should have to deal with having to consistently listen to a voice that
sounds like it's coming from a robot that ate another robot, so in
turn, Apple has created Alex to come to the rescue.
This
synthesized voice, while not perfect, sounds very natural, and has an
almost soothing quality to it. You can actually hear Alex take virtual
breaths between sentences, and the technology pauses appropriately
instead of mashing all of the text into one huge mess of a word. If you
have a lot of text to get through and don't want to be stuck tapping
your foot while waiting for Alex to read all of it, then you can speed
up the speaking rate, and even at a quick pace, Alex still sounds great.
You
may never use the accessibility features in Leopard once it's released,
but be assured that many will, and Apple knows this. They also know
that these advancements could be the deciding factor in getting some
people to make the big switch.