Blackpool Trading Standards is re-launching its ‘No Cold Calling’ campaign in a bid to stamp
out con artists who are targeting the elderly and vulnerable. In one recent complaint,
an elderly couple were offered a free estimate on new block paving to the front, rear and side of their house.
They agreed a price of £4000 and were asked for some of the cash upfront for materials, but
the
paving did not go as planned. Instead of removing the old flagstones
they laid new ones ontop of old. The couple also noticed the workmen
were not using specialist equipment and they were not given a receipt.
When the couple complained they kept fobbing them off.
The case is still under investigation and could
result in criminal proceedings In another complaint, a virtually housebound pensioner was visited
by a mobility firm who turned upon her doorstep and charged her almost £2000 for a mobility scooter.
The
salesman came in, sat down and would not leave. The pensioner felt
under so much pressure she gave in and bought the scooter. Although the
victim has now been promised her money back after an investigation by
Trading Standards, the experience has left the victim very distressed.
Tim Coglan, Head of Quality Standards, said there were steps consumers could take to protect
themselves‘
Even if you are sure a firm is reputable, take some time to do some
thorough research on the company. Find out who they are and where they
are based, any brochures or letter headed paper should have this
information on it, rather than just a mobile number.
‘Ask for references from previous customers and get some quotes from other companies so you
can check you are paying a realistic price. Also, any doorstep traders must, by law, provide a copy
of your rights to cancel any deal made.’ Genuine trade persons are listed in Blackpool
Trading Standards’ Safe and Secure Directory.
For a copy please contact the department on
01253 478375 or visit www.blackpool.gov.uk